Customer orientated and intelligent public transport

Customer orientation is an essential, guiding factor in the development of public transport. We wall highlight the practical measures used to develop fast-moving and intelligent transport. 

An exceptionally high number of factors have to be considered when planning public transport; extensive, long-term lines will be planned in cooperation with 14 municipalities.  The planning will aim to integrate housing, construction, traffic and land use.

Customer orientation is increased by the designing of public transport not piecemeal but as a whole, covering all forms of transport as well as walking and cycling.  Integrated thinking is also evident in the daily lives of the district's inhabitants. Travel from A to B will be flexible when bus, tram, underground and train schedules are planned as a whole, taking into account any bottlenecks and the main lines. Multiple facets will be used to create an intelligent, seamlessly working network.  

We wish to encourage inhabitants to participate increasingly in the development and testing of services, for example when planning public transport for their areas, or for developing non-scheduled (phone-in) personal transport.

Customer-oriented and intelligent public transport will be organised by Helsinki Region Transport HRT. Examples of HRT measures include the development of a bus stop schedule mechanism, planning of areas surrounding the stations as well as the definition of reachability and availability.

More information

Leena Rautanen-Saari
Customer Relationship Manager
Helsinki Region Transport HRT
Tel. +358 50 389 8970
leena.rautanen-saari@hsl.fi