Intelligent Design – The Service design project in Helsinki University Library

The objective of the service design project at Helsinki University Library is to create a coherent, user-oriented and flexible service concept along with a web-based developer community.

The new service concept and involvement of users enable the reform of traditional library services, the probing and implementation of new technologies and work processes as well as the long-term development of library services also in the future.

The service design project will improve the Library’s on-site and online services aimed at its user base of nearly 100,000. Together with the new City Centre Campus Library building, i.e. the Kaisa building, the high quality experiential services offer the World Design Capital 2012 an impressive design product and an interesting venue in the monumental centre of Helsinki.

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Inkeri Salonharju 
Project manager
Helsinki University Library
P.O.Box 53,
Fabianinkatu 32
FIN-00014 University of Helsinki,
Finland
inkeri.salonharju@helsinki.fi
Tel. +358 9 1912 4377, +358 50 415 5528

Web, Services, University of Helsinki

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Intelligent Design – The Service design project in Helsinki University Library

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