Finavia – Helsinki Airport

An airport is a place where innovative service design and the latest technology must be used to ensure the smooth and punctual flow-through of large quantities of passengers and goods.

Helsinki-Vantaa, known for its efficient, pleasant and friendly atmosphere, is northern Europe’s leading hub for long-distance travel and a popular transfer point for traffic between Europe and Asia.  Its aim is to become the world’s fastest transfer airport.

Design: a way to develop, stand out and grow

The opportunities offered by the World Design Capital form a natural part of Helsinki Airport’s innovative development efforts and promotion of Finnish design. Design is evident in the airport’s award-winning architecture, the terminals’ high interior design and the stores’ product selections, as well as the airport’s modern service solutions.

Service design and customer experience development are important methods for Helsinki-Vantaa to stand out above other airports.